Shipping Policy
Thanks for shopping with ootdin.com. International shipping might experience delay due to Due to severe weather and typhoon season,. to keep track of your order, contact ootdin.com (service@ootdin.com) so we can provide you the order’s tracking number, and we strive to provide you with services of the highest level.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 2-4 business days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time
|
Country |
Estimated Delivery Time |
Shipping Cost |
Courier |
| USA | 7-14 business days | Free Shipping (Orders≥$50) | 4PX/Fedex/UPS |
|
USA
|
7-14 business days |
Standard Shipping $8 (Orders <$50) |
4PX/Fedex/UPS |
|
USA |
6-8 business days |
Expedited $15 |
Fedex/UPS |
Total Delivery Time = Processing Time + Shipping Time (depending on your location)
Shipping Location:
- We only offer delivery on U.S. excluding Colorado,Alaska, Hawaii, Puerto Rico, Guam .
- P.O. Box or APO/FPO/DPO are not available now.
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping may be delayed due to factors beyond our control such as typhoons, blizzards, and other extreme weather conditions, including worker strikes. If your order is delayed, please contact us via email at service@ootdin.com and we will verify the situation with the shipping company in a timely manner. Thank you for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
About Tax
We will collect applicable sales tax on goods shipped to the states for which we determine we have a duty to collect sales tax. You are solely responsible for all sales taxes and other associated taxes.
Phone: +8615323475583
Email: service@ootdin.com
Address: Room 205, No. 75, Paibang Road, Silian Community, Henggang Street, Longgang District, Shenzhen, China, 518115